Refund & Cancellation Policy

Thank you for choosing DigiYatra. We are committed to providing high-value practical educational video courses and ensuring a transparent, fair experience for all our students. This policy outlines our guidelines regarding cancellations, duplicate payments, technical access issues, and refund requests.

1. Nature of Digital Educational Products

Our products consist of digital video lessons, electronic learning modules, downloadable schematics, and online LMS access. Because digital courses provide direct access upon enrollment, please read the course details and curriculum carefully before completing your purchase.

2. Failed Payments & Duplicate Charges

If you experience any billing discrepancies during checkout:

• Duplicate Debits: If your bank account or card was charged more than once for a single order due to a network glitch, the extra amount will be refunded automatically by the payment gateway, or you can email us for manual verification.
• Payment Debited but Course Not Activated: If funds were deducted from your account but you did not receive login access or an order confirmation email, please notify us immediately with your transaction screenshot or payment reference ID. We will either provision your access manually or initiate a full refund.

3. Technical Access & Delivery Issues

If you encounter any difficulty accessing the course video player, logging into your LMS account on learn.digiyatra.store, or viewing video content:

• Contact our support desk at veerdubey2929@gmail.com with your registered email and description of the issue.
• Our technical team will troubleshoot and assist you within 24 to 48 hours.
• If an insurmountable technical defect on our platform permanently prevents you from accessing the purchased course materials, you will be eligible for a full refund.

4. Refund Eligibility Guidelines

Refunds are generally not granted under the following circumstances:

• Buyer's change of mind after extensive course consumption or full access utilization.
• Failure of the student to have compatible hardware (e.g., lack of standard smartphone/PC or internet connection required for video streaming).
• Account suspension resulting from violation of our Terms and Conditions (e.g., unauthorized content sharing or piracy).

5. How to Request a Refund

To request assistance or initiate a refund review:

1. Send an email to veerdubey2929@gmail.com with the subject line: Refund Request - [Your Order / Transaction ID].
2. Include your full name, registered email address, mobile number, and the reason for the request along with any relevant payment receipts or error screenshots.
3. Our support team will review your request and communicate the outcome within 2 to 3 business days.

6. Refund Processing Timeline

Once an eligible refund is approved:

• The refund will be processed back to the original payment method (UPI account, credit/debit card, or bank account) used during the transaction.
• The credited amount typically reflects in your account within 5 to 7 business days, depending on your bank or payment gateway processing cycle.

7. Contact for Billing & Refund Support